Frequently Asked Questions

What are Melt Magic Candles made of?
Our candles are made with a premium blend of coconut apricot wax and IGI 6000 paraffin. We use phthalate-free fragrance oils and lead-free cotton wicks for a clean, safe burn.
Are your candles vegan and cruelty-free?
Yes! All of our candles are vegan, cruelty-free, and hand-poured in small batches.
How strong is the scent throw?
Very! We use a 10% fragrance load to ensure a bold hot and cold throw without being overpowering.
How long do your candles burn?
Our 7oz candles (single wick) burn for 35–40 hours and our 10oz candles (double wick) burn for 50–60 hours.
How long does shipping take?
Orders are processed in 2–4 business days. Standard shipping takes 3–7 business days depending on your location.
Can I change or cancel my order?
You can request changes or cancellations within 12 hours of purchase. Email us at [your email address] with your order number.
Do you accept returns?
We do not accept returns, but if your item arrives damaged or incorrect, contact us within 5 days for a replacement or credit.
What if my candle arrives damaged?
Email us at [your email address] with photos of the candle and packaging. We'll make it right!
How do I make my candle last longer?
Trim the wick to ¼" before each burn and allow a full melt pool to form. Burn for 2–4 hours at a time for best results.
How should I store my candles?
Keep candles in a cool, dry place, away from direct sunlight or heat to preserve fragrance and wax quality.
Do you offer custom candles?
Yes! We love creating custom candles for events, gifts, and branding. Email us to discuss your ideas.
Do you offer wholesale pricing?
We do! Visit our Wholesale Inquiries page or email us for more details on how to carry Melt Magic Candles.
Still have questions?
Reach out to us at meltmagiccandleco.com or DM us on Instagram @meltmagiccandles — we're happy to help!